Meet our Leadership Team

Steven Burns

President & CEO - Canada

Steven Burns is the co-founder, leading IT, cybersecurity, and compliance company serving organizations across North America. Over the past 20+ years, he has guided the company's growth from a small startup to a global team of more than 250 professionals with offices across Canada, the United States, and beyond.

Guido Timmerman

President - US

Guido Timmerman leads the company's U.S. growth strategy and helping organizations navigate complex cybersecurity and technology challenges. With more than 20 years of experience in sales, business development, and operational leadership, Guido has a strong track record of scaling technology services organizations, driving market expansion, and delivering customer-focused outcomes through disciplined execution and innovation.

Tracy D'Amours

Chief Operating Officer

Tracy D'Amours leads operational strategy and execution to support the company's growth and customer success initiatives. With extensive experience across operations, customer acquisition, sales enablement, and market intelligence, she is dedicated to building high-performing teams, driving operational excellence, and delivering value for customers through innovative technology and security solutions.

Christopher Simm

Chief Technology Officer

Christopher Simm leads technology strategy, innovation, and cybersecurity initiatives. With extensive experience in cloud, infrastructure, and security architecture, Christopher helps organizations solve complex business challenges through secure, scalable technology solutions. A lifelong learner and trusted advisor, he is passionate about advancing AI adoption, driving innovation, and delivering exceptional customer outcomes.

Steven Duguay

Vice President, Managed Security Services

Steven Duguay leads the delivery of 24/7 security operations and managed cybersecurity services. With extensive experience in security operations and threat management, he helps organizations strengthen resilience, reduce cyber risk, and stay ahead of evolving threats through proactive, customer-focused security strategies.

Marlene Doley

Vice President, Customer Success

Marlene Doley leads Customer Success, helping customers achieve greater value from their technology and security investments. With a strong background in enterprise services, SaaS, and cybersecurity, she focuses on improving customer experiences, driving adoption and retention, and building scalable programs that create predictable growth and long-term success.

Nigel Melanson

Vice President, Professional Services

Nigel Melanson is a technology leader with more than 28 years of experience in IT leadership, infrastructure, and managed services. At Bulletproof, he works closely with customers and teams to deliver secure, scalable technology solutions that support business growth, operational excellence, and digital transformation. He is recognized for his technical expertise, strategic thinking, and customer-first approach.

Alexandra Newman

Vice President, Marketing

Alexandra Newman is an accomplished marketing leader with more than 17 years of experience developing and executing strategic marketing programs that drive growth, customer engagement, and brand awareness. She excels at leading cross-functional teams, implementing omnichannel marketing strategies, and delivering measurable business results through innovative, customer-focused marketing initiatives.

Emma McLeod

Human Resources Lead

Emma McLeod leads Human Resources at Bulletproof, overseeing people strategy, talent acquisition, employee engagement, and organizational development across North America. As a member of the Executive Leadership Team, she is dedicated to building a strong culture, developing future leaders, and creating employee experiences that drive engagement, growth, and long-term organizational success.

Wendy Smith

Finance Lead

Wendy Smith, CPA, CA is an experienced finance leader who brings deep expertise in accounting, financial strategy, and operational management. At Bulletproof, she supports the company's continued growth through strong financial stewardship, data-driven decision-making, and a commitment to operational excellence. Wendy is recognized for her focus on quality, collaboration, and delivering sustainable business results.

Shawn Eftink

Vice President, Platforms & Automation

Shawn Eftink leads initiatives that leverage automation, AI, and operational innovation to enhance customer outcomes. With more than 25 years of experience in technology, managed services, and cybersecurity, Shawn is recognized for his strategic leadership, industry expertise, and commitment to driving growth through innovation.

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Meet the Leaders Powering IT Growth